If you are someone that has a sweet spot for the consumer services industry, then it wouldn’t be a bad idea to ask, ‘What companies are in the consumer services field?’ Consumer services is not only an exciting field but also a lucrative one and offer lots of benefits and growth opportunities. And that is one reason many people today want to pick a career there.
Jobs in this field require workers to work directly with consumers to make life easier for them when purchasing a product or service. Their job is focused on improving customers’ experience. They are responsible for helping customers make orders, handling customers’ complaints, and providing information to them about a product or service.
Because of the important roles these people play in the growth of any business, business managers in the field are always looking for skilled and competent customer support staff. Businesses that are not directly related to the field will have a customer service team to make their customers happy.
In this post, we are going to be seeing the different industries in the consumer services field and what companies are in the consumer services field too. What more? You are also going to see some tips for getting these companies and securing a job with them.
What Industries Fall Under the Consumer Services Field?
Regardless of the industry they operate in; most companies worldwide would have a customer service team or department. This is especially true if such a company offers products and services.
However, there are some industries that are specifically known to pay premium importance to customer service jobs. Some of these industries are hospitality, entertainment, insurance, education, banking, and transportation. Let’s take a closer look at them:
Hospitality
This industry deals with directly meeting customers and helping to meet their needs. Hence they need experienced and qualified customer service personnel to help their customers get an excellent customer experience every time they come.
Examples of companies in the hospitality industry include hotels, restaurants, bars, parks, clubs, online hospitality services, etc.
Entertainment
This is another industry in the consumer services field. They directly or indirectly provide entertainment to their customers. There has been tremendous growth in the industry in the last decade. And the Bureau of Statistics projected that there will be about a 22% increase in jobs in the entertainment industry from 2021 to 2030.
So, we can all expect more job opportunities in the industry soon. Such industries include concert organizers, movie theaters, catering, and event management services.
Anyone interested in working in this industry as a customer service rep would likely be working as a client service manager, customer service representative, reservation agent, client support specialist, etc.
Insurance
Everyone wants insurance coverage in one way or the other. This could be insurance for their vehicles, houses, jewelry, or even life insurance to ensure they are properly taken care of when they age.
Because of this high demand for insurance coverage, the industry is always in demand for consumer services. They need competent people to fill in such roles as an insurance sales agent, customer relations officers, customer experience manager, etc.
10 Popular Companies in the Consumer Services Field
1. Amazon
Amazon is a consumer services company that sells products online. It also offers cloud computing services, including Amazon Web Services (AWS), which provides on-demand computing power, database storage, content delivery, and other functionality to developers and businesses.
The company’s original business model was to sell books online. Since then, it has expanded its range of products and services significantly. It acquired the Whole Foods supermarket chain in 2017; the acquisition was completed in August 2018. Amazon also offers international shipping to certain locations in some countries, including China and Japan.
Some consumer services-related jobs in Amazon include:
- Warehouse Associate
- Customer Service Representative
- Delivery Station Liaison
2. Apple Inc.
In the consumer services industry, Apple Inc. is a major player. The company was founded in 1976 by Steve Jobs and Steve Wozniak. It’s headquartered in Cupertino, California, where it employs more than 100,000 people worldwide.
The company’s products include computers, mobile phones, tablets, and other devices for communication and entertainment purposes. It also sells music and videos through iTunes online store as well as apps for purchase on their mobile devices.
Customer service-related roles in Apple Inc. are:
- Online support
- Technical support and customer support
- Apple store support
- Service channel management and operations, etc.
3. Tangerine Bank
Tangerine Bank is a Canadian bank that offers a range of personal banking services. It was founded in 1954 and currently serves 7 million customers with over 500 branches across Canada. The company is a member of the Big 5 group that includes Royal Bank of Canada (RBC), Scotiabank, Toronto-Dominion Bank (TD), CIBC, and National Bank.
Tangerine is known for their innovative approach to banking, with their mobile app being named one of the top ten apps for Canadians in 2016 by Macleans Magazine. The bank offers a wide range of services, including chequing accounts, savings accounts, credit cards, and mortgages. They also have an investment fund manager called Tangerine Investment Funds which has been managing funds since 1985.
4. Airbnb
Airbnb is a consumer service. It is an online platform that connects people who want to rent out their homes with people who want to rent them. The company was founded in 2008 and has more than 3 million listings in 191 countries. There are many Airbnb customer service jobs to choose from, including:
- Social Media Manager
- Customer Support Agent
- Host
- Call Center Representative
5. Delta Air Lines
Delta Air Lines is a leading airline that provides its customers with a variety of services. The company offers flights to over 200 destinations throughout the United States and Canada and international locations in Europe, the Middle East, Asia, and Latin America.
Founded in 1924, Delta Air Lines is one of the oldest airlines in the world. If you are looking for a job with lots of perks and flexibility, you should consider taking a customer service role with the airline. Some consumer service roles you can get in the company include:
- Airport customer service
- Customer service agent
- Cargo agent
- Cabin service agent
- Customer experience specialist
- Flight attendant, etc.
6. Trader Joe’s
Trader Joe’s is a chain of grocery stores that is known for its quirky products, low prices, and small stores. It’s also known for having a cult-like following from the people who shop there.
The company was founded in 1958 by Joe Coulombe and continues to be run by his family today. They have over 400 locations across the United States and in Canada. They have no plans to expand beyond this because of their commitment to keeping their stores small enough that they can maintain their unique culture.
The company has always been known for its low prices and quirky products, but they’ve recently started experimenting with more traditional upscale items like wine, cheese, chocolates, and other specialty items like olive oil and nuts – all while keeping everything else at the same low price point.
Customer service jobs in Trader Joe’s include:
- Help Desk Support
- Claims Risk Analyst
- Safety Specialist
- Crew Member
7. Royal Caribbean Group
Royal Caribbean Group is an American company that owns several cruise lines. It is the leading cruise line in the world, with over 200 ships and more than 25,000 employees. It was founded in 1968 and has been growing ever since.
Royal Caribbean Group now operates out of Miami, Florida. It offers cruises to the Caribbean, Alaska, Europe, and Australia.
8. In-N-Out Burger
In-N-Out Burger is a company that provides its customers with fast food. The company has restaurants all over the United States and was founded in 1948 in Baldwin Park, California. They have almost 300 locations throughout California, Nevada, Arizona, Utah, and Texas.
The company’s menu consists of hamburgers, cheeseburgers, French fries, and milkshakes. It also offers vegetable options such as grilled cheese sandwiches, salads, and onion rings.
In-N-Out Burger is known for its dedication to quality ingredients and their commitment to sustainability practices. It has won many awards, including top honors from Zagat Survey’s America’s Top Restaurants Survey in 2012 and 2013.
As a customer service staff in In-N-Out Burger, you can expect:
- Competitive wages
- Paid vacations
- Flexible schedule
- Career growth
9. CVS Health Corporation
CVS Health Corporation is a health and pharmacy services company. It provides retail pharmacy services, retail pharmacy and front store, mail order pharmacy, specialty pharmaceuticals, and medical products.
The company also offers health screening services through its MinuteClinic business. The company operates stores in the United States under the CVS Caremark and Longs Drugs banners, which are operated by CVS Pharmacy, Inc.
CVS presently has more than 600 HealthHub locations and more than 10,000 retail locations operated by over 300,000 staff members across the globe. If you are looking to work in this company, some opportunities available there are:
- Mail Clerk
- Call Center Representative
- Customer Service Consultant
- Customer Service Advocate
- Engagement Specialist
10. JetBlue
JetBlue is an airline that offers low-cost fares and excellent customer service. They offer flights to more than 150 destinations across the United States and the Caribbean, Central America, and South America.
JetBlue’s headquarters are in Long Island City, New York City. The company employs over 22,000 people and has been named one of Fortune magazine’s Best Companies to Work For eight years in a row. Customer service jobs at JetBlue include:
- Customer Support Trainee
- Front Desk Agent
- Inflight Crew Trainee
- Cashier
- Bartender
- Chef
What Are the Best Paying Jobs In Consumer Services?
Workers in the field work across various industries and fields. While some work in large companies like Target or Walmart, others work in small businesses or sometimes as independent contractors. The amount you can earn working in the field would largely depend on your role and which company you work for.
However, below are some of the highest-paying jobs in consumer services:
- Insurance agents
- Chief financial officer
- Customer support
- Technical support
- Hedge fund manager
- Compliance officer
- Private equity associate
- Financial software developer
- Personal finance advisor
- Sales representative
Tips for Getting a Job There
Getting a job in the consumer services field is not as hard as you might think. The key to success is knowing what you’re doing and being prepared for every step of the process. Here are some tips for getting a job in the consumer services field:
#1: Understand the Consumer Service Profession
It’s important to understand what it means to be a consumer service professional. In this role, you will help customers with their problems, complaints, and questions about products or services. You may also have to explain how certain products work or what they need to do in order to use them. It’s important that you have an understanding of these things before applying for jobs or talking with potential employers.
#2: Get Qualified
You may want to consider taking classes in customer service or business management before applying for jobs at any company where you want to work. This will give employers confidence that they are hiring someone who knows how things work in their industry and has experience working with customers on a daily basis!
#3: Get Some Experience
The best way to get experience working in this field is by volunteering at your local library or community center during school breaks (or even during breaks between semesters). These types of volunteer positions can easily lead to full-time.
#4: Get a resume that speaks for you
Your resume should highlight all of your relevant skills and accomplishments without being too lengthy or overwhelming employers with information that won’t help them know whether or not they want to hire you.
FAQs
What Is the Average Salary of a Worker In Consumer Services?
The average salary of a worker in the consumer services field is $40,000. This is an industry that offers many types of jobs, from retail to hospitality and everything in between.
The average salary for a retail salesperson is $38,000 per year, while hotel attendants make an average of $32,000 per year.
What Are the Pros of Working In Consumer Services?
There are many pros to working in consumer services. For one, the consumer services job market is booming. This means that if you’re looking for a career in this field, you’ll have plenty of options to choose from.
Additionally, there are many opportunities available within consumer services. You can work at an insurance company and help customers with claims or policy questions. You can work at a bank and help customers with their finances, or you can work at an insurance company and help customers with claims or policy questions. There’s no shortage of options!
Another benefit of working in consumer services is that you don’t need any kind of special education or training to get started. You can be hired as a customer service representative with just a high school diploma or GED.
Working in consumer services also provides you with good pay and flexible hours, so it’s great if you’re looking for something that doesn’t require much stress or commitment on your part. Plus, you’ll have the chance to develop special skills by working in this field!
Final Note
When you think of consumer services, what companies come to mind? Consumer services provide day-to-day goods and services that people need in order to live their lives – from banking to shopping to entertaining themselves. The companies operating in this field are generally valued tremendously; many of them are worth billions of dollars.
If you are looking to pick up a career path in this field, you will want to know what companies are in the consumer services field. In this post, we have covered all that you need to know about the subject. We have shown you some of the popular companies that exist in consumer services and also showed you how you can secure a role in one of them.
So, pick up yourself and put your best foot forward to secure your dream job. You will be shocked at how much companies and businesses need to make sure their customers are satisfied. Hence making consumer services always be in high demand.
